Refund policy

REFUND POLICY

All cabinets sold by Maker Cabinets are custom-built to order based on your selected width, finish, door style, and construction. Because of this, our return and refund terms differ from typical off-the-shelf products.

Custom Orders — No Standard Returns Since every cabinet is made specifically for your order, we are unable to accept returns or offer refunds for cabinets built correctly to the specifications you selected at checkout (width, finish, door style, construction type). Please review your order carefully before submitting, and contact us with any questions before ordering if you're unsure about fit or specifications.

Manufacturing Defects If your cabinet arrives with a manufacturing defect or was built incorrectly relative to your order (wrong width, wrong finish, wrong door style, etc.), contact us within 7 days of delivery with photos. We will work with you to repair, replace, or otherwise resolve the issue at no additional cost.

Shipping Damage Damage that occurs during freight or local delivery is handled separately — see our Shipping Policy for reporting steps. Damage claims must be reported within 48 hours of delivery.

Cancellations Because production begins shortly after an order is placed, cancellations may not be possible once your cabinet has entered production. Contact us as soon as possible if you need to cancel or modify an order.

Wholesale Orders Wholesale account orders are subject to the same custom-order terms above unless otherwise agreed upon in writing.

Questions Contact us with any questions about your order before purchasing, or regarding an existing order.